Amazon, a company known for a wide range of products and a good customer service, seems to be failing at getting the products delivered. The process starts quite smooth as one logs in to a website which has a user friendly interface and a velvety payment method. The customer is promised that the product would be delivered within a few days and the number of days it will take is also mentioned. Prime members are shown to be at an advantage that the product would be delivered within a day. The customer is at the seventh sky, that without moving a bit he has managed to get what he needed at his doorstop.
The next day, a man with a loud voice and fancy accent calls to know the address (which is mentioned on the package) and wants the customer to spend some time telling him that how should he reach the delivery destination. He is too naive a creature to understand that how he should start from the place he is standing at and how should he get to the delivery address. He tells that he is standing at a place which is probably a mall or a famous building and it’s the customer’s task to get him to the right place. This customer tries his best to help him reach and this naive creature, the poor delivery boy, hands over the packet.
Then this happens every time an order is placed as this innocent courier boy who has hardly learnt to walk on two legs and cannot differentiate his hands from his legs, feels lost in the world of skyscrapers and societies and wants the customer to help him every time to get the order delivered. At times, this poor creature feels so lost, that he asks the customer to come and collect it from a point where he can crawl and manage to reach. But it doesn’t end here.
If the customer fails to help him or tells him to look for the address himself, in sometime the customer would receive a message that the packet couldn’t be delivered today as : “There was no one at home” , “The address wasn’t complete”, “Additional address requirement”, etc.
Amazon a company known for its commitments and proactive behaviour of employees has a bad delivery team in India, which is neither proactive nor committed. In fact, the delivery boys are so laid back that they won’t move an inch if there is no one after their life.
This isn’t the story of one customer, it is with thousands of people I have come across who tell how these Amazon courier boys look for every reason to get the order cancelled or get the delivery postponed, or ask the customer to come and collect the order.